OVERVIEW

Welcome to Eyematic Electronics! The terms “we”, “us” and “our” refer to Eyematic Electronics. Eyematic Electronics operates this website and business, including all related information, content, features, tools, products and services in order to provide you, the customer, with electronic security and surveillance solutions (the “Services”).

Eyematic Electronics is an India-owned and operated company specializing in CCTV surveillance systems, including design, supply, installation, and maintenance services across the country.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction and have the legal capacity to enter into binding agreements.

To use our Services, you may be required to provide certain information such as your name, contact details, installation address, and payment information. You agree that all information provided is accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account details and for all activities conducted under your account. You may not transfer or assign your account to another person.

SECTION 2 – OUR PRODUCTS AND SERVICES

Eyematic Electronics provides CCTV cameras, surveillance systems, and related services including installation, maintenance, and support.

We make every effort to ensure accurate descriptions of our products and services. However, actual products, configurations, or performance may vary depending on site conditions and technical requirements.

We reserve the right to modify, update, or discontinue any product or service at any time without prior notice.

SECTION 3 – ORDERS AND SERVICE AGREEMENTS

When you place an order or request a service, you are making an offer to purchase. Eyematic Electronics reserves the right to accept or reject any request at its discretion.

Orders are confirmed only after payment (full or partial, as agreed) is received and acknowledged.

Once installation or service work has commenced, cancellations may not be possible. Any refunds will be governed by our Refund Policy, if applicable.

You agree that services purchased are for lawful use only and not for resale without authorization.

SECTION 4 – PRICING AND BILLING

All prices are subject to change without notice. Final pricing depends on product specifications, installation complexity, and site requirements.

Prices may not include taxes (GST), transportation, installation charges, or additional materials unless explicitly stated.

You agree to provide accurate billing and payment information and authorize us to charge applicable fees.

SECTION 5 – INSTALLATION, SHIPPING AND DELIVERY

Installation timelines and delivery schedules are estimates and may vary based on location, availability, and external factors.

We are not responsible for delays caused by third-party logistics, weather conditions, or unforeseen circumstances.

Risk and responsibility for equipment pass to the customer upon delivery or installation completion.

SECTION 6 – INTELLECTUAL PROPERTY

All content on our website, including logos, text, images, designs, and technical materials, are the property of Eyematic Electronics or its licensors.

You may not copy, reproduce, distribute, or use any content without prior written permission.

All trademarks, including third-party brands like CCTV manufacturers, belong to their respective owners.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools, software, or integrations as part of our Services.

These tools are provided “as is” without warranties, and we are not responsible for their performance or outcomes.

SECTION 8 – THIRD-PARTY LINKS

Our Services may include links to third-party websites or services.

We are not responsible for the content, policies, or practices of these third parties. Use them at your own risk.

SECTION 9 – PRIVACY POLICY

All personal information collected through our Services is governed by our Privacy Policy.

By using our Services, you acknowledge that you have read and agreed to our Privacy Policy.

SECTION 10 – FEEDBAC

If you provide feedback, suggestions, or reviews, you grant us the right to use them for improving our Services without any obligation to compensate you.

You agree that your feedback will not violate any laws or third-party rights.

SECTION 11 – ERRORS AND OMISSIONS

We reserve the right to correct any errors, inaccuracies, or omissions in our Services, including pricing or service details, at any time without prior notice.

SECTION 12 – PROHIBITED USES

You may not use our Services:

  • For unlawful or fraudulent purposes
  • To harm, harass, or abuse others
  • To interfere with the security or functionality of our systems
  • To distribute malware or harmful code
  • To misuse CCTV systems in violation of privacy laws

We reserve the right to suspend or terminate access for violations.

SECTION 13 – TERMINATION

We may terminate or suspend your access to our Services at any time without notice if you violate these Terms.

You remain responsible for all payments and obligations incurred prior to termination.

SECTION 14 – DISCLAIMER OF WARRANTIES

Our Services and products are provided “as is” and “as available” without warranties of any kind.

We do not guarantee uninterrupted service, error-free operation, or specific outcomes from surveillance systems.

SECTION 15 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Eyematic Electronics shall not be liable for any indirect, incidental, or consequential damages, including loss of data, security breaches, or business interruptions.

SECTION 16 – INDEMNIFICATIO

You agree to indemnify and hold harmless Eyematic Electronics, its employees, agents, and partners from any claims arising from your misuse of Services or violation of these Terms.

SECTION 17 – SEVERABILIT

If any provision of these Terms is found invalid, the remaining provisions will continue to be enforceable.

SECTION 18 – ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Eyematic Electronics regarding the use of Services.

SECTION 19 – ASSIGNMENT

You may not transfer your rights under these Terms without our consent. We may assign our rights without notice.

SECTION 20 – GOVERNING LAW

These Terms shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts located in Pune, Maharashtra.

SECTION 21 – HEADING

Headings are for convenience only and do not affect interpretation.

SECTION 22 – CHANGES TO TERM

We reserve the right to update or modify these Terms at any time. Continued use of our Services constitutes acceptance of the updated Terms.

SECTION 23 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:

Eyematic Electronics
Pune, Maharashtra, India

Email: info@eyematic.in
Phone: +919657043060

Customer Service Hours

Business Hours: Monday – Saturday: 10:00 AM – 6:00 PM
Time Zone: Indian Standard Time (IST)
Response Time: Within 24–48 hours