Shipping Policy

Welcome to Eyematic Electronics. This Shipping Policy explains how orders are processed, shipped, and delivered for our CCTV products and electronic security solutions.

Shipping Charges

Shipping charges may vary depending on the product type, size, installation requirements, and delivery location.

  • Standard shipping may be free for selected products or locations.
  • Any applicable shipping charges will be clearly shown at the time of quotation or checkout before payment confirmation.

Order Processing & Delivery Timeline

Order Cut-Off Time:

Orders placed after 2:00 PM IST will be processed on the next business day.

Handling Time:

2–7 business days (Monday to Saturday)
(This includes order confirmation, product preparation, and scheduling for dispatch or installation.)

Transit Time:

3–10 business days, depending on your location and courier availability.

Estimated Delivery Time:

Typically 5–15 business days from the date of order confirmation.

For installation-based services (CCTV systems), delivery timelines may vary depending on site readiness, technical requirements, and scheduling availability.

Note: Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, or unforeseen circumstances.

Courier Partners

We work with trusted logistics partners to ensure safe and timely delivery. Our courier partners may include:

  • Delhivery
  • Blue Dart
  • DTDC
  • Ekart Logistics
  • XpressBees

Courier selection depends on serviceability and delivery location.

Order Tracking

Once your order is dispatched, tracking details will be shared via email or SMS, if available.

Installation Services (For CCTV Systems)

For products requiring installation:

  • Our in-house team or authorized technical agents will coordinate with you.
  • Installation schedules will be shared after product delivery or as per agreement.
  • Additional installation charges (if applicable) will be informed in advance.

Incorrect Address

Customers are responsible for providing accurate shipping and installation details.

Eyematic Electronics is not responsible for delivery failures or delays caused by incorrect or incomplete address information.

Delays or Delivery Issues

If your order is delayed beyond the estimated timeframe, please contact us:

📧 info@eyematic.in
📞 +91 9657043060

We will assist you in coordinating with the courier or service team.

Contact Information

Company Name: Eyematic Electronics
Website: www.eyematic.in

Location: Pune, Maharashtra, India

Phone: +91 9657043060
Email: info@eyematic.in

Customer Service Hours

Business Hours: Monday – Saturday: 10:00 AM – 6:00 PM
Time Zone: Indian Standard Time (IST)
Response Time: We respond within 24–48 hours during business hours