Return & Refund Policy
Welcome to Eyematic Electronics. We are committed to providing reliable products and services in CCTV and electronic security solutions. If you are not completely satisfied with your purchase, you may be eligible for a return or refund under the terms outlined below.
By placing an order with us, you agree to this Return & Refund Policy.
Return Timeframe
Return requests must be made within 7 days from the date of delivery.
If the product is damaged, defective, or incorrect, customers should contact us within 48 hours of delivery for faster resolution.
Return Eligibility
We accept returns under the following conditions:
The product received is damaged or defective.
The wrong product was delivered.
The product is unused, in original condition, and in original packaging with all accessories and tags intact.
The return request is submitted within 7 days of delivery.
We do not accept returns in the following cases:
The request is made after 7 days from delivery.
The product has been used, installed, altered, or tampered with.
The item was marked as non-returnable or customized at the time of purchase.
The product is sent back without prior authorization.
How to Request a Return
To initiate a return, email us at:
info@eyematic.in
Please include:
Order ID
Product name and details
Reason for return
Clear images (if item is damaged, defective, or incorrect)
Important:
Do not send products back without prior approval. Unauthorized returns may not be accepted.
Our team will review your request within 24–48 business hours.
Free Return Shipping
We provide free return shipping only for approved cases where the product is defective, damaged, or incorrect.
For other eligible returns, return shipping charges may be borne by the customer.
Once your return request is approved, we will provide return shipping instructions or arrange a pickup where applicable.
Exchanges
Exchanges are not available. If you require a different product, you may return the eligible item and place a new order separately.
Order Cancellation
Orders can be cancelled before dispatch only.
Once an order has been dispatched or installation has been scheduled, cancellation is not possible. You may request a return after delivery if eligible.
To cancel an order, contact:
info@eyematic.in
Refund Process
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7–10 business days.
Refunds will be issued to the original payment method used at checkout.
Processing time may vary depending on your bank or payment provider.
No Restocking Fee
We do not charge any restocking fees on approved returns.
Late or Missing Refunds
If you have not received your refund within the expected timeframe:
Check your bank account for pending transactions.
Contact your payment provider for further clarification.
If the issue persists, email info@eyematic.in with your Order ID and refund details.
Contact Information
Company Name: Eyematic Electronics
Website: www.eyematic.in
Location: Pune, Maharashtra, India
Phone: +91 9657043060
Email: info@eyematic.in
Customer Service Hours
Business Hours: Monday – Saturday: 10:00 AM – 6:00 PM
Time Zone: Indian Standard Time (IST)
Response Time: We respond within 24–48 hours during business hours
